FAQS

WHEN WILL MY ORDER BE SHIPPED?

All of our bandanas are lovingly handmade so please allow three days for us to sew and ship your order.

DO YOU OFFER GIFT CARDS?

Not at this stage but perhaps in the future!

WHAT ARE THE PAYMENT OPTIONS?

We currently accept payments via Credit/Debit cards, PayPal and Afterpay.

WHAT IS YOUR EXCHANGE/REFUND POLICY?

Need a different size for your pet or your purchase is not quite what you expected? Notify us within five days of receiving your order and send back your product in its original unused condition (fun fact: our mailer bags have a second adhesive strip so that they can be re-used). Once we receive the returned product we will arrange a refund. If you are wishing to exchange your product, go ahead and place a new order for the size that you desire. Unless the item is faulty, return shipping will be at the expense of the customer.